Robert Ambrogi Blog
MyCase, the cloud-based practice management platform, and Smith.ai, a virtual receptionist service for law firms and other businesses, have created an integration by which MyCase customers will be able to outsource call answering while viewing and tracking call logs directly within MyCase.
To take advantage of the integration, MyCase customers will need a separate Smith.ai account. According to the MyCase website, its customers who are new to Smith.ai can get $200 off the price of the first month’s service. Those who are existing Smith.ai customers can get a $15-a-month discount for the life of the account.
Once the integration is set up, then whenever Smith.ai’s virtual receptionists answer a call on the customer’s behalf, they can log it directly into the MyCase Call Log. These calls will show in the log with the date and time and the label, “by Smith.ai Integration.”
The log will also show the call as “unresolved” until the user acts on it. Once the user follows up, the user can mark the item “resolved.”
The cost of Smith.ai’s virtual receptionist services starts at $210 a month, which includes 30 calls. The cost of MyCase is $49 per user per month, when billed annually, or $59 billed monthly.
“The addition of Smith.ai to our list of preferred integration partners enables MyCase customers to solve the critical problem of losing new client opportunities due to missed calls from potential clients,” Jim McGinnis, MyCase CEO, said in a statement. “With this new integration, MyCase customers are now able to gain new clients by responding faster and more professionally with an integrated call answering service that’s available 24/7.”
Note: McGinnis will be a guest this week on the live Legaltech Week journalists’ roundtable, Friday, Oct. 1, at 3 p.m. ET, to answer questions about this new integration and also to discussing the company’s inaugural customer conference taking place Nov. 9, 2021.